How to Reach Our Support Team
Need help with your account? Have a question about getting started? Or want to understand how our verification process works? Our team is here to help. We respond to every message personally no bots, no automated replies.
Contact Methods
WhatsApp (Fastest Response)
Message us on WhatsApp for quick questions and account issues.This is the best way to reach us if you need: – Help with account setup or verification – Deposit or withdrawal questions – Technical issues with your account – General questions about how our service works
Typical response time: Within 4 hours during business hours (9 AM — 9 PM IST). During major cricket tournaments like IPL, response times may extend to 8 hours due to high volume.
For detailed questions or documentation, email us.Use email if you need to: – Send documents or screenshots – Explain a complex issue in detail – Request a formal response or record – Report a concern about our service
Email: amankumar963334@gmail.com
Typical response time: Within 24 hours.
What We Can Help With
We handle questions about our service directly. Here is what we support
- Account setup and verification — How to create your account, what documents you need, and how long verification takes
- Platform access questions — Which exchanges we work with and how to choose one
- Deposit and withdrawal guidance — How to add or remove funds from your account
- Technical issues — Login problems, app errors, or account access issues
- Responsible gambling tools — How to set deposit limits, use self-exclusion, or find professional help
Support Hours & Response Times
| Channel | Hours | Typical Response | Peak Season Response |
|---|---|---|---|
| 9 AM — 9 PM IST, 7 days | 2-4 hours | 4-8 hours (IPL, World Cup) | |
| Monitored continuously | Within 24 hours | Within 36 hours |
We do not offer phone support. All communication is through WhatsApp or email to ensure we have a written record of every conversation.
Note: We are closed on Diwali and New Year’s Day. Messages sent during these holidays are answered on the next business day.
Emergency & Responsible Gambling Support
If you or someone you know is struggling with gambling, help is available immediately and confidentially:
- National Gambling Helpline (India): [Insert verified number if available, or note that India lacks a unified national helpline and recommend general mental health resources]
- International Support: Gamblers Anonymous — Free, confidential, 24/7
- Self-Exclusion: Contact us to temporarily or permanently restrict your account access
We take responsible gambling seriously. If you mention gambling-related harm in your message to us, we will prioritize connecting you with professional resources over any other request.
Common Questions About Contacting Us
No. We use WhatsApp because it is encrypted, keeps a record of our conversation, and works reliably for users across India. It also allows you to send screenshots and documents easily.
Yes. WhatsApp conversations are end-to-end encrypted. We do not share your messages or personal information with third parties except as required by law. For full details, see our Privacy Policy.
If you have not heard back within the expected time frame: 1. Check that your message was sent successfully 2. Try contacting us through the other channel (WhatsApp vs email) 3. Include “URGENT - No Response” in your follow-up message so we can prioritize it
Send an email with “COMPLAINT” in the subject line. Include: - Your account details - A detailed description of the issue - What resolution you are seeking - Any previous communication about this issue
We aim to acknowledge complaints within 24 hours and resolve them within 5 business days. If you are not satisfied with our resolution, we will provide information about external dispute resolution options.
New to Silverbhaii?
If you are looking for your first cricket betting account, here is how it works in simple terms:
- Message us on WhatsApp — Tell us you want to get started
- We explain your options — Which exchanges we support, what the differences are, and what you need to provide
- You choose and verify — Pick your preferred platform, submit required documents, and complete verification
- You receive access — Once verified, you get your account credentials and can start using the platform
Requirements: – You must be 18 years or older – You must provide valid identification for verification – You must understand that betting involves financial risk and you may lose money
Minimum deposit: Varies by platform, typically starting from ₹300. We do not handle your money directly — deposits go to the exchange platform you choose.
For a full walkthrough, see our Getting Started Guide or Services page.
About Our Support Philosophy
We are a small team, not a call center. That means
- You talk to real people who understand our service inside and out
- We do not read from scripts — we answer your actual question
- We are honest about what we can and cannot do — no false promises
- We prioritize responsible gambling concerns over everything else
We are not perfect. Sometimes we are slower than we would like to be, especially during major tournaments. But we read every message and respond to every person who reaches out.
Responsible Gambling Notice
Play responsibly. Online betting involves real money and real risk of loss. Only wager what you can afford to lose. Set deposit limits before you start. If betting stops being fun, stop. Learn more about responsible gambling.